These terms and conditions (the "Terms") are the terms that apply when you access the website www. green keratin. fr (the “Website”) or place orders to purchase any of the products (“Products”) made available to you on the Website.
Any reference to "we" / "us" / "our" in these conditions is a reference to Green Keratin FRANCE and any reference to "you" / "your" means you, the user of the site website. By accessing this website or when placing orders to purchase any of the products on the website, you agree to be bound by these terms. We recommend that you retain a copy of these Terms for future reference.
Changes to Terms.
We reserve the right to change or modify these Terms, including for legal, regulatory or security reasons at any time. Although we will post changes on the website and/or send emails in connection with major changes, it is your responsibility to check the terms and conditions for changes. If you do not agree to any of the terms, you can simply stop using the website at any time. If you have any questions, concerns or comments about our Terms, please email us at hello@greenkeratin. en
Information about us?
If you have any questions, complaints or comments about this website, you can contact us at bonjour@greenkeratin. en
The ordering process and order confirmation.
Your order via our online order form constitutes an offer for us to purchase the products you select on the Site. All orders are subject to availability and our acceptance. We reserve the right to refuse to accept an order. We will send you an email acknowledging receipt of your order.
All communications will be directed to the email address you provide when registering.
Please note that this does not constitute acceptance by us. The contract for the purchase of the product is formed when we send you an e-mail and a shipping confirmation.
You can select items from our product range, the details of which will be added to the "Basket" by clicking the "Add to Basket" button.
By clicking on the "Order" button in the shopping cart, you submit an offer to purchase the products in the shopping cart.
Once we accept this offer via an acceptance email (as described below), your order forms a binding contract of sale between you and us.
Before placing an order, you can view and modify your order details at any time by clicking on the "Shopping Cart".
You will automatically receive an email confirming receipt of your order (the "Confirmation Email") with a summary of your order details, which we recommend you print and keep for your convenience. own records.
The confirmation email does not constitute our acceptance of your order; it simply registers the fact that we have received your order.
Please check that all details in the confirmation email are correct.
Otherwise, or if you do not receive a Confirmation Email, please contact us immediately via bonjour@greenkeratin. en
We will send you a second email when we dispatch your products, which will constitute our acceptance of your order (the "Acceptance Email"), at which time a binding contract of sale will be formed between you and us. We will file a copy of all orders we accept.
Your Use of the Website.
By agreeing to the Terms, you confirm that all information and details you have provided to us (including when registering) are true, accurate and current in all respects at all times.
You agree that by using the Website, you will not:
(i) use the Website in any way that causes, or is likely to cause, the interruption, damaging or impairing the site or access to the site;
(ii) using the website for any purpose that could damage the name of Green Keratin or Green Keratin FRANCE, or any goodwill attached to the website ;
(iii) use the Website for any criminal, fraudulent or illegal activity or in any way that would cause harm or distress to any third party;
(iv) access or attempt to access the accounts of other users or attempt to penetrate the security measures of the website; nor
(v) use the Website for any purpose other than your personal use.
We reserve the right to suspend, restrict or terminate your access to the Website at any time and without notice if we have reasonable grounds to believe that you have violated any of these restrictions or if we suspect any activity or fraudulent account behavior. This does not limit our right to take any other action against you that we deem appropriate.
The website is owned and operated by Green Keratin FRANCE. The Website is copyrighted and all worldwide rights, titles and interests are reserved.
The website is owned and operated by Green Keratin FRANCE. The Website is copyrighted and all worldwide rights, titles and interests are reserved.
We have taken great care in creating this website and to the best of our knowledge have ensured that all details, descriptions and prices of all products are accurate. However, it may happen that some of the information presented on the website contains incomplete data, typographical errors or inaccuracies. We take no responsibility for inaccurate information and reserve the right to change errors or update product information at any time without notice.
Ni Green Keratin FRANCE. nor any of its administrators shall be liable for any damage caused by the use or misuse of the website or any information contained therein. The information provided on the Products is intended to be used for educational or informational purposes only. Statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult your own physician or healthcare professional regarding any suggestions and recommendations made on the Website.
GREEN KERATIN FRANCE accepts online payments with the following credit cards Visa, Mastercard, Visa Electron, American Express, Paypal and ApplePay.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created, unless otherwise agreed by you or indicated on your order.
All prices on the site include VAT.
The website uses the following currencies for prices:
GREEN KERATIN FRANCE uses a secure payment server that encrypts all information with the SSL protocol, which means that your data is secure and cannot be read by other third parties.
The GREEN KERATIN FRANCE site also uses SSL encryption.
Delivery and shipping
You will find all the information by clicking here.
As indicated in our Delivery grid, shipping costs are offered from a certain order amount, in the event of product returns, if the level for which delivery was offered is not most respected, GREEN KERATIN reserves the right to charge you shipping costs at the current rate.
If you regret your purchase (Withdrawal)
GREEN KERATIN FRANCE offers a full 14-day refund on products purchased on the site, unless otherwise agreed or indicated in your order.
The 14-day period runs from the day the order is delivered.
Any return costs that you incur yourself.
The cancellation request must be notified to us no later than 14 days after delivery and must be delivered to us no later than 14 days after we have been informed of your use of the right of cancellation/withdrawal.
If you wish to make use of your right of withdrawal from your purchase, you must send us an e-mail to bonjour@greenkeratin. Fr In your message, clearly indicate to us that you wish to use your right of withdrawal.
Condition of the item you returned
You are responsible for the condition of the product and for the decrease in value of the goods caused by handling other than what is necessary to determine the nature, characteristics and function of the goods.
This means that you must try on the item the same as if you were shopping in a physical store.
If the item is tested/used in addition to what is described above, it is considered used and of reduced value. This means that when the purchase is cancelled, you will only receive a small part or no refund of the purchase amount. It is up to GREEN KERATIN FRANCE to assess the condition of the item.
There is a 2 year warranty on products according to the Danish Sales of Goods Act. The warranty applies to all software, hardware and manufacturing errors.
Complaints regarding errors and defects must be reported to GREEN KERATIN FRANCE within a reasonable time after receipt of the goods. We consider a maximum of months as a reasonable period of time, unless otherwise agreed. We will reimburse reasonable shipping costs.
Complaint waives warranty rights if items are handled improperly or unusual.
GREEN KERATIN FRANCE covers the return costs to a reasonable extent.
When you return, please contact us at:
GREEN KERATIN FRANCE
120 Av. Marcel Dassault
34170, Castelnau Le Lez, France
Warranty claims will not be accepted if submitted by cash on delivery.
We do not resell personal information or pass your personal information to others. They are only registered in our customer directory. You can request the deletion of your information at any time.
In order for you to enter into an agreement with GREEN KERATIN FRANCE, we need the following information:
. Phone number
. Email address
The registration of your personal information is used for the sole purpose of delivering the goods to you.
Personal information is registered with GREEN KERATIN FRANCE, and kept for up to five years, after which the information is deleted.
When collecting personal information through our website, we ensure that this always happens by submitting your explicit consent, so that you are informed exactly what information is collected and why.
The director and employees of GREEN KERATIN FRANCE have access to the information recorded about you.
The data controller at GREEN KERATIN FRANCE is: GREEN KERATIN FRANCE.
We do not store or transmit customer information encrypted.
As registered with GREEN KERATIN FRANCE, you always have the right to object to registration. You also have the right to know what information is stored about you. You have these rights under the law on personal data and in this regard, please contact bonjour@greenkeratin. Fr
On https://greenkeratin. eu/, cookies are used to optimize the website and its functionality, in order to make the visit as easy as possible for you.
We use log statistics on https://greenkeratin. eu/,
meaning that we have a statistics system, which gathers information, which can provide us with a statistical indication of the number of visitors to the site, where they come from, and on which landing page they leave the site and more.
The Log statistics are only used to improve the GREEN KERATIN FRANCE website.
Learn more about protecting your consumer when paying online with PensoPay's payment service solution: https://pensopay. com/mere/forbrugerbeskyttelse/
Right to complain
If you wish to complain about goods purchased from us, please contact our customer service.
You can also use the European Commission's online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You can submit the complaint using the following link:
When filing the complaint, you must indicate our email address bonjour@greenkeratin. Fr
We will do our best to keep the website as up to date as possible. However, as the Products are manufactured in small batches to ensure optimum quality, we cannot guarantee the availability of the Products as they appear on the Site.
As products are produced in small batches to ensure premium quality, minor inconsistencies and variations will occur from batch to batch, which is expected by Green Keratin FRANCE. This is completely normal. You, as the buyer, accept minor variations and will only be entitled to refuse all or part of the goods if the variations make the products totally unsuitable for the use for which they were sold.
Price, delivery costs * and payment.
The price of a product will be that stated on this website at the time you place your order, except in cases of manifest error. We try to ensure that all prices on our website are accurate, but errors may occur. If we discover an error in the price of a product which you have ordered, we shall not be obliged to supply that item to you at the price indicated, provided that we inform you before dispatching the item to you. In these circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If you cancel, we will refund the payment to your card.
All prices are quoted on the website in Euros, including FRANCE VAT (Value Added Tax) currently at 20%.
We reserve the right to adjust prices at any time without notice.
We are proud to offer worldwide delivery.
* For more information on delivery, please click here.
All payments made on www. green keratin. eu are processed securely.
We accept payment by debit or credit card. Payment will be debited from your account at the time you place your order.
You confirm that the credit/debit card used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
Fraudulent use of credit cards will be reported to the appropriate authorities. If your card issuer refuses to authorize payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for your card issuer or bank charging you as a result of processing your credit/debit card payment in accordance with your order.
From time to time we issue discount codes. We have a discount code box located at 'Checkout' where codes can be entered. You must be careful when entering the codes as they are case and space sensitive.
You can only use one code at a time, unless otherwise specified, so we advise you to choose the promotion that best suits your purchase. Discount codes cannot be used with any other offer. If you have any questions about discount codes, please email info@greenkeratin. co uk
Delivery * and Ownership.
We accept orders for delivery worldwide. Unless otherwise specified, delivery will be made from our warehouse to the address provided by you. We will endeavor to dispatch the product to you within two working days of placing your order and in any event within 30 days of the day following your order. If we cannot ship the product within this timeframe, we will email you to let you know and give you an estimated delivery date. In these circumstances, you have the right to cancel the order and receive a full refund.
* For more information on delivery, please click here.
We will retain legal title to the goods until full payment has been made by you and such payment has been received by us. Legal title to the goods will pass to us immediately if we refund such payment to you.
Cancellation, Returns and Refunds.
You have certain rights under the law. These include:
that all products supplied by us will be of satisfactory quality, fit for their intended purpose and conform to any description given on this website;
certain remedies if a product is defective; and
a right to cancel your order within 14 working days, beginning the day after You receive the Product, and to receive a full refund, even if the Product is not faulty. This right is subject to certain conditions and exceptions (see “Return of non-defective products” below).
The cancellation can be communicated by e-mail to bonjour@greenkeratin. en
As part of a promotion offering the possibility of choosing a product as a gift,
If no product offered has been validated in the basket, we do not send the gift in a second package.
When a return of goods is requested, the customer agrees to return the product that was offered if the level for which it was offered is no longer respected after the refund.
If this commitment is not respected, GREEN KERATIN reserves the right to invoice the amount of the product (by applying, if necessary, the reduction of the rest of the order)
Your use of the Website does not grant you any rights with respect to copyrights, design rights, trademarks or other of our intellectual property rights.
We provide the Website to you solely for your personal, non-commercial use. You may only electronically copy and print those areas of the Website which are necessary in the process of using the Website as a shopping resource. The content of the website may not be used for any other purpose without our express written permission.
Green Keratin FRANCE. is the owner of all trademarks in “Green Keratin. All brands, product names, company names or logos appearing on the website are the property of Green Keratin FRANCE.
We will do our best to resolve any disputes regarding these Terms.
If you want to take legal action against us, you must do so in the UK. Relevant English law will apply.
If any of these terms are found by a court or regulator to be invalid, the other terms will continue to apply.
By accepting these Terms and Conditions, you agree to indemnify and release Green Keratin FRANCE. , its directors, offices and employees from any claims, liabilities, damages and/or third party costs (including, but not limited to, legal fees) arising, without limitation, from your use of the www. green keratin. co uk, your breach of these terms and conditions, your violation of any intellectual property right or other right of any person or entity, or your breach of any duty of confidentiality or confidentiality, or any defamatory statement that you made in any form.
Please let us know if you have any questions or complaints regarding the website.
You can contact us by email at bonjour@greenkeratin. fr or by writing to us at the following address:
Return of non-defective goods.
We hope you are happy with your purchase from us. Alternatively, you have the right to return the product to us and receive a full refund provided:
you notify us in writing that you are canceling your purchase no later than 14 working days from the day you received your product;
you have taken reasonable care of the product prior to return - in particular, this means that it must not have been opened, used or damaged;
you may notify us of cancellation by any written means (including email, fax or letter), but it will speed up the process for you and us if you contact us by email at bonjour@greenkeratin. fr or write to us at this address:
you will be responsible for the cost of returning the product to us unless it is faulty, incorrect or misdescribed.
Returns should be sent to this address:
Please return the product in proper packaging to ensure it reaches us in good condition.
We will issue a refund (which will include the original shipping cost but not the cost of returning the products) within 14 days of receipt of the unused products in their original condition.
Refunds will only be issued to the credit or debit card on which the purchase was made.
The products are your responsibility until they reach us. For your own protection, we recommend that you send the Products using a delivery service which insures you for the value of the Products.
Please note that if you do not take reasonable care of the returned products, or fail to return the product to us, we shall be entitled to claim against you for any losses incurred by us.
Lost or damaged goods.
In the event that Products are lost or damaged in transit, please keep the Products (if damaged) and contact us immediately by email at bonjour@greenkeratin. en
In the event of defective products, please contact us within 14 working days to arrange a replacement.
In case of non-delivery, please wait 7 working days from the date of your order before contacting us in case of late delivery.
Our Legal Obligations and Limitation of Liability
We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents.
You have certain rights under the law. These include that all products supplied by us will be of satisfactory quality and fit for the purpose for which they are intended. Nothing in these Terms is intended to affect those statutory rights. For more information about your statutory rights, contact your Citizens Advice Bureau or the Trading Standards Office.
If we breach these Terms, we will only be liable for losses that are a reasonably foreseeable consequence of such breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.
Product information provided is intended to be used for educational or informational purposes only. Statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult your own physician or healthcare professional regarding any suggestions and recommendations made on the Website.
With current technology, it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely error-free, nor to exclude any unforeseeable event in relation to the Internet. We do not guarantee the constant and uninterrupted availability of the website.
We are not responsible for:
losses not caused by our breach;
indirect losses which are a side effect of the primary loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this Agreement, for example, loss of profits or loss of opportunity;
failure to provide the Website or to perform any of our obligations under this agreement where such failure is due to events beyond our control.
"Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the Website or performing any of our other obligations under this Agreement and includes but is not limited to , fires, floods, storms, riots, civil unrest, war, nuclear accident, terrorist activity and natural disasters.